Partners and Investors
Bedrock of Quality & Trust
Crafted Features for Refined Needs
Brand Voice Harmony
Experience how Concierge flawlessly echoes your brand’s voice, ensuring consistency and elegance in every interaction.
Delve into the art of tailored dialogue, where Concierge adapts to each client's unique style and preferences.
Intelligent Product Recommendations
Discover Concierge's ability to derive smart, personalized product suggestions from your product catalogs and optionally CDP or CRM data, enhancing the shopping journey.
Integration Without the Fuss
See the ease with which Concierge integrates real-time with your existing chat systems and data sources, bringing sophisticated simplicity to your digital infrastructure.
When the human touch is needed, Concierge elegantly transitions the conversation to your team, ensuring a smooth and uninterrupted customer experience.
Working with us
A process as bespoke as your in-store care
Understanding your requirements
- We immerse ourselves in your brand, understanding your unique ethos, products, customer needs and IT system to accurately define the scope of the solution.
- We then curate a tailored proposal, outlining a comprehensive strategy for Concierge implementation, integration, and optimization.
Documentation ingress and system access
- After confirming the projet scope, we gather essential documents such as brand manuals and style guides to train Concierge on your brand's ethos and communication style
- We then integrate the agent system with your product catalog and CMS for smart, personalized recommendations.
- Integrations may include connecting with your order management systems for tracking and updates, and linking with your in-store appointment scheduling systems.
- Our team will train the AI on your unique brand ethos, communication style and customer-facing policies. This includes product knowledge, brand language, and policy information.
Sandbox Testing & Refinement
- The Concierge system will undergo rigorous sandbox testing to ensure it functions as expected. Any issues or inconsistencies will be refined and fixed during this stage.
Soft launch (limited user base, regional deployment)
- We launch a pilot version of Concierge to a limited user base to gather real-world data and feedback, further refining the system for optimal performance.
- The fully tested and refined Concierge system is rolled incrementally out across your desired platforms. Our team will continue to monitor and optimize the system for continued success.
We understand the path to digital excellence varies for each distinguished brand.
Minding that your IT systems might reflect heritage, our approach is tailored to respect your legacy while guiding you towards the future of customer engagement.
Investing in Excellence
Choose Your Path to Better Experiences
- Integrated with FreshChat or FB Messenger
- Connected with live product inventory and related copy
- General Q&A about company, policies and processes
- Seamless hand-off to human agents
Unlock the essence of boutique-style customer engagement online. Each feature of Concierge is designed to enhance your brand’s digital presence, ensuring every customer interaction is a journey in luxury and efficiency. The return on investment is clear - elevated customer satisfaction, increased engagement, and higher conversion rates.
- All Concierge features +
- Shipping/logistics status integration
- CRM / CDP integration for better recommendations
Bespoke Maître d' takes your customer experience to new heights of sophistication. Beyond the essential services, it offers deep integration for personalized engagement. This tier is ideal for brands seeking to fully leverage customer data for targeted interactions, resulting in enhanced loyalty, repeat business, and a distinguished online reputation.
- All Maître d' features +
- Custom integration possibilities tailored to your unique business needs.
- Omnichannel - Concierge can transcend channels, providing a consistent, high-end experience whether your customers engage with you via chat, social media, or your website.
- In-store Appointments - Offer the ability to schedule in-store appointments by integrating with your existing appointment management systems or one we recommend.
Haute Couture is the pinnacle of personalized customer engagement, offering custom integrations that effortlessly align with your unique operational requirements. This top-tier service is perfect for brands seeking a more sophisticated level of support, demonstrating a commitment to excellence and precision in every customer interaction. Contact us to create a tailored package that is as unique as your brand.
Concierge Credits Explained:
At Concierge, each credit embodies a unique opportunity for customer connection. A credit represents a single engagement session, where customers interact with Concierge for assistance with purchases or to receive support. This system ensures that every interaction is a step towards deepening customer relationships and enhancing their shopping experience.
Flexible Credit Top-Up:
Your Concierge journey is uninterrupted and always responsive to your brand's dynamic needs. If you reach the limit of your allocated credits within a tier, you have the flexibility to top up your account with additional credits. This feature ensures that your engagement with customers remains seamless and continuous, aligning with your commitment to providing an unmatched online luxury experience.
Frequently asked questions
Delve Deeper into the World of Concierge
How does Concierge ensure the AI interactions reflect our brand’s high standards of service?
Concierge is built on a foundation of brand alignment and service excellence. We begin by deeply integrating your brand's voice and ethos into our AI through comprehensive training with your brand manuals and style guides. The result is an AI that speaks with the sophistication and nuance your clientele expects.
In an industry where tradition matters, how does Concierge blend modern tech with our legacy systems?
We respect the heritage that luxury brands carry and offer a bespoke integration process. Our team works closely with yours to ensure that Concierge’s cutting-edge technology complements and enhances your existing legacy systems, creating a synergy that moves your brand gracefully into the future of digital engagement.
What measures are in place to protect customer data and privacy during AI interactions?
How does Concierge handle complex customer inquiries that typically require human intuition?
While Concierge is equipped with advanced AI capabilities, we understand the irreplaceable value of human touch. Our system is designed for a seamless hand-off to live agents when inquiries transcend AI capabilities, ensuring a smooth continuation of the luxury service your customers are accustomed to.
Can Concierge scale to accommodate peak shopping seasons without losing the personalized touch?
Absolutely. Concierge is designed to scale effortlessly, managing high volumes of customer interactions without compromising personalization. Our credit system and flexible tiers allow you to adjust capacity as needed, ensuring consistent, high-quality engagement, even during the busiest seasons.
What kind of ROI can we expect with Concierge compared to traditional customer service models?
By adopting Concierge, you’re investing in efficiency and customer satisfaction. Brands using Concierge have reported increased engagement, higher conversion rates, and reduced service costs. We can work together to analyze specific metrics and forecast the ROI tailored to your brand’s unique operations.