Frequently Asked Questions

Technical Questions

  • What is Generative AI and how does it power the HeyAI platform?

    Generative AI refers to advanced algorithms that can generate text, images, or other data types by learning from vast datasets. At HeyAI, Large Language Models, a type of Generative AI, forms the backbone of our platform, enabling our AI agents to understand, predict, and respond to complex business scenarios, enhancing decision-making and operational efficiency.

  • How do HeyAI's Co-pilot AI agents assist in business operations, and could you give an example?

    HeyAI's Co-pilot AI agents are designed to work alongside human teams, enhancing productivity and decision-making in various business functions. A prime example is HeyCRM, our advanced AI-based sales assistant. HeyCRM integrates seamlessly into your sales process, offering data-driven insights, managing customer interactions, and automating routine tasks. This collaboration allows your sales team to focus on building relationships and closing deals, while HeyCRM handles the intricacies of data management and customer engagement.

  • Can HeyAI's Autonomous Agents function independently in a business environment?

    Yes, HeyAI's Autonomous Agents are designed for autonomous functionality in various business settings, executing specific, predefined tasks with minimal human oversight. An exemplary agent is Concierge, our sophisticated customer service assistant tailored for the e-commerce sector. Concierge is adept at providing high-end, personalized shopping experiences online, interfacing with systems like Live Inventory and CMS to deliver expert-level service and product knowledge. This allows businesses to reduce operational costs associated with live customer support while maintaining an unparalleled standard of customer service.

  • In what ways can HeyAI contribute to business automation?

    HeyAI plays a pivotal role in business automation by embedding AI into key operational areas, significantly enhancing efficiency and scalability. For instance, HeyLead, one of our leading products, automates the lead generation process. It intelligently identifies and engages potential clients, thereby streamlining sales efforts and freeing up your team to focus on nurturing relationships and closing deals. This integration of AI across different business functions not only boosts operational efficiency but also drives innovation and growth.

  • How can HeyAI help businesses scale?

    HeyAI's AI agents are designed to scale with your business, adapting to your evolving needs and growing alongside you. Our agent platform is highly customizable, empowering us to tailor agents to your specific business requirements. This flexibility enables you to scale your operations efficiently and cost-effectively, without the need to hire and train additional staff.

  • How does HeyAI ensure data privacy and security in its AI solutions?

    At HeyAI, ensuring data privacy and security is a top priority. We partner with Microsoft for cloud AI services, providing private instances of leading Large Language Models (LLMs) to guarantee the highest standards of data security and confidentiality. Our approach includes stringent data protection protocols, state-of-the-art encryption, and compliance with global data privacy laws such as GDPR and CCPA. This commitment ensures that not only is your data secure but also that our AI solutions are ethically aligned and socially responsible, making them a reliable choice for decision-makers who prioritize both innovation and data integrity in their AI strategies. Learn more about HeyAI's data privacy and security practices here.

  • How can I get started with HeyAI?

    Embarking on your HeyAI journey is seamless and straightforward. Begin by contacting us to arrange a personalized demo. Our expert team will work closely with you to understand your unique business challenges and objectives. Leveraging our deep expertise in applying Generative AI to complex business systems and processes, we'll craft a bespoke AI solution tailored to your specific needs. After ensuring the solution aligns perfectly with your business goals, we'll seamlessly integrate it into your operations, backed by comprehensive support and guidance. With HeyAI, we are eager to build solutions with you that continuously evolve to drive your business success.


  • How does Concierge integrate with existing business systems?

    Initially, we conduct a thorough analysis of your business requirements. Following this, we craft a customized proposal, detailing a comprehensive strategy for the Concierge implementation. Next, we collect essential documents, including brand manuals and API documentation. Subsequently, we develop a bespoke Concierge bot tailored to your needs. The fifth step involves Sandbox testing, where we collaboratively identify and resolve any issues with our clients. Once we've fine-tuned the system, we proceed with a soft launch of the Concierge, targeting a limited user base. This phase allows us to ensure the bot operates as expected. After achieving satisfactory performance, we move forward with a full-scale launch. In the final stage, we systematically roll out the fully tested and refined Concierge system across your desired platforms, ensuring a smooth and efficient integration.

  • How long does it take to release Concierge for my business?

    The timeline varies based on the scope of your business requirements. Generally, we anticipate approximately 2 to 3 weeks leading up to the soft launch.

  • I do not have API for my business systems. Can HeyAI still integrate Concierge?

    Absolutely. We can integrate Concierge even without API. However, please note that this may limit the ability for real-time updates. We will work with you to establish an effective method for synchronizing your system with ours.